Feeling Like You’ve Outgrown Your Current IT Support Firm?

No Other IT Consulting Firm In The Chicagoland Area Can Touch Our Fast Response Time, Range Of Experience, Quality Customer Service, Or Our Ability To Deliver Technology Solutions That Work EXACTLY The Way You Want Them To.

Andromeda Team 2017

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Call Us Today At 815-836-0030

3 Reasons Andromeda is the Last IT Company You Will Need

Over 20 years experience serving clients just like you.
True, good Information Technology companies should be able to grow and adapt with both newer/improved technologies AND with your needs. With over 20 years of experience serving happy, loyal client-partners, we know a little something about that. But unless you’re going to be satisfied with a “jack of all trades” for arguably the most important infrastructure of your organization, you need an IT company whose strengths and experience reasonably match your size and technology “leanings.”

We operate on your “time clock”
Do you need break/fix responses in minutes? hours? Or is “next day” OK? What about emergencies? Does the IT company have the resources to tackle your big projects in days? weeks? months? Andromeda is constantly innovating its own systems to minimize client down-time and interaction time.

We ensure each service call is smooth and seamless
Have you ever had the experience where each service call feels like you’re hiring a brand new, un-vetted IT company? We have many systems in place to make sure our teams understand your unique setup and the problem you are trying to solve. This allows us to solve your problems quickly and efficiently

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Our Services

Managed Services

We’ll manage all of your IT services for a flat-rate fee.

Data Backup & Recovery

Prevent the unexpected from ruining your company.

Cloud Computing

Our solutions are fully scalable and available for a flat-rate fee.

Hourly IT Services

We can help with all of your everyday hourly IT needs.

A Message from Our CEO:

One of the great things about a web site is the abundance of space available to write your thoughts. If I could have a few minutes of your time, I would like to explain my vision of a great service company.

Gone are the days of full service gas stations with attendants seeing to your needs. No longer do you travel downtown to your local hardware store, to have the owner help you find the exact bolt you need. But despite all appearances that old-fashioned customer service is dead, it is, in fact, not. It is alive and well here at Andromeda Technology Solutions.

Not only is it alive, customer service is our biggest passion. During a time when many companies like to speak of customer service, without having any clue about what it really means, we have dedicated our lives to providing each customer with the best service possible.

Simple things like hard work, attention to detail, and doing what is right are not a special occasion for us, but rather our basis for each and every day. If you call and we are not available, we call you back sooner rather than later. If we are running late (yes, sometimes it happens)—we call. If it is broken, we do whatever it takes to get it fixed.

Customer service is my passion, and I dedicate everyday to making sure that it is also the passion of Andromeda Technology Solutions. Over the past 10 years I always thought opening an old-fashioned, full-service gas station would be a great idea. I know nothing about gasoline; so instead, I started an old-fashioned, full-service computer company.

I thank you for taking the time to share in our vision.

jborelloJeff Borello
President and CEO
Andromeda Technology Solutions, Inc.

See what other business owners are saying about us…

I appreciate the relationship that I have with everyone at Andromeda. When I call everyone knows me whether it’s the receptionist, Help Desk, the techs, Tony (my Account Manager), or the owners. Everyone is always friendly and responsive. I know whenever I need something the Andromeda staff will work until it is resolved...

I always remember that Tony told me ‘for every door that is locked, there is a key’. This gave me piece of mind with our transition to a new server, Windows 7 upgrades, and Office 2013. I felt confident that even if a bump came up your staff would find a way to resolve it, and Tony, as my Account Manager, would oversee everything to make sure it went smoothly.

Your knowledgeable staff and excellent customer service is what puts you ahead of other vendors!"

Deanna Willow Falls Senior Living Community

Andromeda does not give up on resolving client issues that may be challenging to client or to yourselves. Your personnel work as a team with each other and with each person in our office. Your responsiveness to issues/situations for client are timely.

My bottom line is that you do not make excuses and you follow through.

Sister MJ Sisters of St. Francis

I had a great experience working with (one of your HelpDesk people) this morning. I had an issue I forwarded...and he responded by phone within 10 minutes. He was incredibly professional, resolved the issue quickly and most important to me, communicated very clearly what was happening throughout the process.

I had a couple of additional, but minor issues that he noticed and while we were on the phone, he also resolved those. I was so impressed.

Customer service was way above par, and he is an outstanding rep. for the quality of Andromeda services.

Thanks!

Barb CYC

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